TERMS AND CONDITIONS – LOIDUA

Last updated: [date]

These Terms and Conditions apply to purchases made through the Loidua online store at www.loidua.com.

Please read these Terms and Conditions carefully before placing an order.

Nothing in these Terms and Conditions is intended to exclude or limit any statutory rights that you may have as a consumer.

1. General

Loidua is an online store that sells products to consumers in the United Kingdom and in any other delivery areas stated on our website.

Our customer support team is available by email to assist with questions relating to orders, deliveries, returns and products.

If you have a question, concern or problem relating to an order, we ask that you contact our customer support team first. We aim to investigate matters fairly and resolve them as quickly as reasonably possible.

2. Placing an order

Products can be ordered through our website by adding them to the shopping basket and completing payment at checkout.

You are responsible for ensuring that the information provided when placing an order is accurate, complete and up to date. Incorrect or incomplete contact, delivery or payment information may affect the processing or delivery of your order.

To process an order, you must provide the information reasonably required for that purpose, including your name, email address, delivery address and payment information.

3. Formation of the contract

Your order is an offer to purchase the products shown in your order.

We will send you an order acknowledgement after you place an order. This confirms that we have received your order, but it does not mean that we have accepted it.

A binding contract between you and Loidua is formed when we send you an order confirmation email confirming that your order has been accepted.

Loidua reserves the right not to accept or to cancel an order where there is a reasonable reason to do so. Such reasons may include:

• product availability issues;

• an obvious pricing or product description error;

• suspected fraud, misuse or unauthorised activity;

• inaccurate or incomplete order information; or

• another material issue affecting the processing or fulfilment of the order.

If we are unable to accept, process or fulfil an order, we will notify you as soon as reasonably possible. If payment has already been taken, we will refund the relevant amount using the original payment method where possible.

4. Prices and payment

Product prices are shown in the currency displayed on the website at the time of purchase.

Prices include VAT where applicable and where stated at checkout.

Any applicable delivery charges, payment fees, taxes, import charges or other additional costs will be shown to you before you place your order where such charges are known or can reasonably be calculated in advance.

Payment is made using one of the payment methods available at checkout. Payment service providers may apply their own terms and conditions to the use of their services.

Loidua reserves the right to change prices, promotions and delivery charges. Changes will not affect orders for which we have already sent an order confirmation.

5. Products and product information

We aim to present products, prices, images, colours, materials, sizes and other product information as accurately as reasonably possible.

However, product colours and appearance may vary slightly from the images shown on our website due to screen settings, lighting, photography or other display-related factors.

Minor differences that do not affect a product’s essential characteristics, quality or intended use do not normally constitute a defect.

If a product is faulty, not as described, not of satisfactory quality or not fit for purpose, you may have statutory rights under applicable consumer law.

6. Availability

Product availability may vary.

If an ordered product is unavailable, or if there is likely to be a significant delay in dispatch or delivery, we will contact you as soon as reasonably possible.

Loidua may cancel all or part of an order where a product is unavailable. In that case, we will refund the amount paid for the unavailable product.

7. Delivery

Orders will be delivered to the delivery address provided by you at checkout, subject to the delivery options available on our website.

Available delivery methods, estimated delivery times and delivery charges will be shown before you place your order.

Unless a specific delivery date has been agreed with you, delivery times shown on our website are estimates. We will deliver products without undue delay and, unless otherwise agreed, no later than 30 days after the date on which the contract is formed.

Loidua is not responsible for delays caused by circumstances outside our reasonable control, such as delays caused by delivery carriers, customs processes, authorities, inaccurate information provided by you, severe weather, transport disruption or other events beyond our reasonable control.

If a delivery is significantly delayed, please contact our customer support team so that we can investigate the matter and try to resolve it.

8. Receiving and checking your delivery

Customers should check their delivery within a reasonable time after receiving it.

If a product is damaged, faulty, incorrect or missing from the order, please contact our customer support team as soon as possible so that we can investigate the matter.

Providing your order number, a description of the issue and, where relevant, photographs of the product or packaging may help us resolve the matter more quickly.

9. Delivery risk

For consumer orders, responsibility for the products passes to you when the products come into the physical possession of you or a person identified by you to receive them.

If you arrange your own carrier or delivery service that is not offered by Loidua, responsibility may pass to you when the products are handed to that carrier, where permitted by applicable law.

Ownership of the products passes to you once we have received full payment for them.

10. Cancellation rights and returns

If you are a consumer, you generally have a legal right to cancel an online order within 14 days after you, or a person nominated by you, receive the goods.

To cancel an order, you must clearly inform us of your decision within the cancellation period. You can do this by contacting our customer support team at support@loidua.com.

After notifying us of your cancellation, you must return the goods within 14 days.

We ask that you contact customer support before returning an item so that we can provide the correct return instructions and help ensure that your return is handled efficiently.

Unless we have agreed otherwise, you are responsible for the direct cost of returning goods after cancellation. This does not apply where goods are faulty, incorrect, damaged on arrival or not as described.

We will process refunds due following a valid cancellation in accordance with applicable law. We may withhold a refund until we have received the returned goods or evidence that you have sent them back, whichever occurs first.

Where required by law, a refund will include the cost of the least expensive standard delivery option offered by us. Additional delivery costs chosen by the customer, such as express delivery, may not be refunded.

We may reduce the amount refunded where the value of the goods has been reduced because they have been handled more than necessary to establish their nature, characteristics and functioning.

Certain goods may be excluded from the legal right to cancel where an applicable legal exception applies. This may include personalised goods, sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, or goods that have been inseparably mixed with other items after delivery.

Loidua may offer a voluntary extended return period from time to time. Any such offer will be subject to the conditions stated with that offer.

11. Uncollected deliveries

An uncollected parcel is not the same as cancelling an order.

If you wish to cancel an order, you must clearly notify us of your decision to cancel in accordance with Section 10.

If a parcel is not collected, is refused without a valid reason or is returned to us because of incorrect information provided by you, Loidua may incur return, handling or delivery costs.

Where permitted by applicable law, Loidua may deduct reasonable direct costs arising from an uncollected parcel from any refund due to the customer.

12. Faulty, incorrect or misdescribed products

Loidua is responsible for ensuring that products supplied to consumers are of satisfactory quality, fit for purpose and as described.

If you believe that a product is faulty, damaged, incorrect or not as described, please contact our customer support team first at support@loidua.com.

To help us investigate the issue, please provide your order number, a description of the issue and, where relevant, photographs of the product.

Depending on the circumstances and applicable consumer law, a remedy may include a repair, replacement, price reduction or refund.

13. Promotions, discounts and gift cards

Loidua may offer promotions, discount codes and other benefits from time to time.

Promotions are valid only for the period stated and subject to the conditions displayed with the relevant promotion.

Discount codes cannot normally be combined with other offers unless we expressly state otherwise.

Discounts will not normally be applied retrospectively to orders that have already been placed.

Gift cards may be subject to separate terms and conditions, which will be made available when the gift card is purchased or used.

14. Customer responsibility when using the website

Customers must use our website lawfully, responsibly and in accordance with these Terms and Conditions.

The website must not be used to:

• commit or attempt to commit fraud or other unlawful acts;

• distribute harmful, offensive or unlawful content;

• interfere with, damage or disrupt the website, its systems or security;

• collect data from the website without authorisation;

• access restricted areas of the website without permission; or

• engage in activity that may harm Loidua, other customers or third parties.

Loidua reserves the right to restrict use of the website or cancel an order where there are reasonable grounds to suspect fraud, misuse, unauthorised activity or another breach of these Terms and Conditions.

15. Intellectual property rights

The content on our website, including text, images, logos, product images, graphics, design, layout and other materials, is owned by or licensed to Loidua or its partners unless otherwise stated.

You may use the website and its content only for personal, non-commercial use.

You must not copy, reproduce, distribute, modify, publish or commercially use any content from the website without our prior written permission.

16. Third-party services and links

Our website may include third-party services, payment services, delivery services, applications or links to third-party websites.

Loidua is not responsible for the content, availability, security, privacy practices or terms of third-party services or websites, except where responsibility cannot be excluded under applicable law.

When using third-party services, you should review their own terms and privacy policies.

17. Privacy

Our processing of personal data is described in our Privacy Policy.

By placing an order, you acknowledge that we will process the personal data necessary to process, fulfil and support your order in accordance with our Privacy Policy.

18. Limitation of liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms and Conditions limits or excludes liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• faulty, incorrect or misdescribed products;

• statutory consumer rights; or

• any other liability that cannot legally be excluded or limited.

Subject to the above, Loidua is not liable for indirect or consequential losses, including loss of income, loss of business, loss of data or business interruption, where such losses are not reasonably foreseeable.

19. Events outside our reasonable control

Loidua is not responsible for a delay or failure to perform its obligations where the delay or failure is caused by an event outside Loidua’s reasonable control.

Such events may include strikes, industrial action, government action, war, civil unrest, natural disasters, severe weather, transport disruption, customs delays, telecommunications failures, payment service interruptions, supply-chain disruption or similar circumstances beyond Loidua’s reasonable control.

Where such an event occurs, we will take reasonable steps to reduce the effects of the delay where possible.

20. Changes to these Terms and Conditions

Loidua reserves the right to update these Terms and Conditions from time to time.

The version displayed on the website at the time you place an order will apply to that order, unless a change is required by law or we agree a change with you.

Any updated version will be published on our website with an updated “Last updated” date.

21. Governing law and disputes

These Terms and Conditions and any purchase made through our website are governed by Finnish law.

However, if you are a consumer resident in the United Kingdom or another country, you will continue to benefit from any mandatory consumer protection rights that apply in your country of residence and that cannot be excluded by agreement.

If you have a concern or dispute relating to an order, product, delivery, return, refund or our service, please contact our customer support team first at support@loidua.com.

We aim to investigate the matter and try to resolve it directly with you in a fair and reasonable manner.

Contacting customer support first is encouraged, but it does not affect your legal rights.

If we are unable to resolve the matter together, you may seek advice from an appropriate consumer advice body, alternative dispute resolution service, regulator or court with jurisdiction under applicable law.

22. Seller information and contact details

Products sold through this online store are sold by:

[Your full legal name] trading as Loidua
Finnish Business ID (Y-tunnus): [your Y-tunnus]
Business address: [your Finnish business postal address]
Country: Finland
Email: support@loidua.com

For questions relating to these Terms and Conditions, orders, products, deliveries, returns or cancellations, please contact our customer support team by email.